FAQ

  2. You may not be able to see the forest backdrop for the trees, but we’ve got you covered
WHO CAN RENT FROM WISEACRE RENTALS?

Alternate Text Our services are available to industry professionals from TV, film, commercial, event and theatre productions. We do not currently rent to private individuals for personal use.

DO YOU ACCEPT CREDIT CARDS?

Alternate Text Currently, we do not accept credit cards for payments or deposits. We do accept cash, cheque or eTransfer. Contact the office to arrange payment, or to secure a deposit.

CAN I ALTER AN ITEM?

Alternate Text Items cannot be altered without express written permission from the General Manager, though should you make a convincing argument prior to rental, we may just make you a deal! Otherwise, you could be subject to additional cleaning or damage fees, if applicable, upon return.

WHAT HAPPENS IF AN ITEM IS DAMAGED/LOST DURING PRODUCTION?

Alternate Text It is our policy to charge full replacement cost in the event an item is damaged or lost during production. Due to COVID restrictions, we are no longer accepting replacement items. If you have any questions regarding damages or losses, please call or email our office.

HOW DOES YOUR PRICING WORK? HOW MUCH WOULD AN ANTIQUE FRIDGE COST ME? WHAT ABOUT A COUTURE GOWN?
Alternate Text

Let’s start with our antique appliance, with a $1000 retail value, and a weekly rental of $100.

Week 2 will be 50% off (or $50). Weeks 3 & 4 are 75% off (or $25). So generally speaking, the month always works out to twice the weekly price (or $100+$50+$25+$25 = $200), or as we like to say around here, two weeks gets you the month!

The 75% off continues for the remainder of weeks 5-8, which brings you to an even $300. Month 3 switches to a monthly billing schedule of 80% off (or $20). After 6 months your rental would be $500. Even after a year it would still come in well under the retail price, and never resets!

As for our beautiful couture gown, our Costume Dept. bills monthly right from the very get-go! Let’s assume the same rental price of $100 for month 1.

Month 2 will be 25% off (or $75). Months 3-6 are 50% off (or $50 each month). Months 7 and beyond are 75% off (or $25 each month) and it never resets from there!

WHAT IS YOUR LATE RETURN POLICY?

Alternate Text At Wiseacre, we understand that sometimes things happen, and returns come in late. Should catastrophe strike, and you require a little more time for your return, please call our offices to schedule your new drop off. Keep in mind, our system is built to automatically re-bill once you’ve entered the next billing cycle, however if you call ahead we are more than willing to listen to your pitch for an extension!

DO YOU RENT SHOW PACKAGES?

Alternate Text Currently at Wiseacre Rentals we rent by the piece, not by the rack or show, though we will try our best to make your rental a possibility!

DO YOU HAVE INVENTORY AVAILABLE BESIDES WHAT IS SHOWN ON THE WEBSITE?

Alternate Text Yes we do! While we work on tirelessly inventorying our collections - to bring you a more seamless online rental experience - there are always items that have yet to hit the front page. If you are looking for something specific, please feel free to call and talk to a Rental Agent today.

IF AN ITEM IS SHOWN ON THE WEBSITE, IS IT AVAILABLE FOR RENTAL?

Alternate Text At this time our website is a constantly updating overview of our inventory. Please contact us directly to inquire about an item’s availability.